Our complaints procedure follows a problem-solving approach. If your complaint is upheld, we may do any or all of the following as appropriate (this is not an exhaustive list) :
- Explain what went wrong and why.
- Apologise.
- Accept responsibility.
- Take actions to put things right, which may include reviewing or changing a process or policy or invoking our internal disciplinary procedures that are outside of this complaints procedure.
If it is found that there has been a breach of our Dignity and Respect Policy, sanctions against the subject of the complaint could include (but are not limited to):
- Warning the person that the particular behaviour is inappropriate and should cease.
- Denial of access to SoA offices, venues or meetings on a temporary or permanent basis.
- Withholding of a contracted fee.
- Removal from any committee subject to a vote of that committee.
- Removal from a judging panel.
- Removal from SoA membership.
Please let us know if you need any extra support when we contact you, for example, a larger font size.
If you have questions about this complaints procedure, pleaseĀ email us.