How to complain

What to do if you have a complaint relating to your interactions with the SoA.

In the first instance, please email complaints@societyofauthors.org or write to the relevant head of team with details of the full nature of your complaint, as soon as possible.

In your email/letter to us, please provide to us the following information:

  • Your full name.
  • Your SoA ID if you are a member.
  • For non-members: details of your connection with the SoA, including any relevant dates.
  • What has gone wrong and how you think we can put it right.

We may ask for supporting material at a later stage in order to fully understand the situation or issue.

Please note that we can only deal with complaints in relation to interactions that occur during SoA business activities.

Please let us know if you need any extra support when we contact you, for example, a larger font size.

If you have questions about this complaints procedure, please email us.