Gabrielle O’Donovan has clocked up more than 30,000 hours over 20+ years working on transformational change projects that have cover the full spectrum – culture transformation, new operating model, process reengineering, restructuring, regulatory, infrastructure, technology plus M&A. Clients have included Shell Energy, Unilever, Bank of America Merrill Lynch, the Ministry of Justice UK, Friends Life, Lloyds Banking Group, Dublin Airport Authority and HSBC. Programmes have been global, regional and country-specific in scale.

Gabrielle O’Donovan has some significant achievements under her belt: her culture transformation programme for HSBC Hong Kong plus five subsidiary companies embedded a customer-centric culture and won multiple industry awards including an ASTD Excellence in Practice Award (USA, 2005); at Dublin Airport Authority, Ireland, her work as Stakeholder Management Lead for the building of Terminal 2 was noted as instrumental to securing capital expenditure; Gabrielle’s first book ‘The Corporate Culture Handbook’1 was rated “In the top 1% of best business books for 2005” by USA reviewer Business Book Review; in 2010, Edgar Schein, Professor Emeritus of Sloan School of Management, MIT and founding father of organisational culture, referenced Gabrielle and her HSBC culture change programme in his 4th Edition of ‘Organisational Culture and Leadership (Jossey-Bass, 2010). Schein also shared Gabrielle’s ‘Characteristics of a Healthy Culture’ typology in his book, referring to her 23 new culture dimensions as noteable.

Gabrielle has also served as Associate Professor on culture and change at Danube University Krems, Austria and Hong Kong Polytechnic University, Hong Kong SAR over a five-year period.