{"id":126198,"date":"2023-10-18T17:41:00","date_gmt":"2023-10-19T13:55:23","guid":{"rendered":"https:\/\/societyofauthors.org\/?page_id=126198"},"modified":"2023-12-13T15:54:26","modified_gmt":"2023-12-13T15:54:26","slug":"how-to-complain","status":"publish","type":"page","link":"https:\/\/societyofauthors.org\/complaints\/how-to-complain\/","title":{"rendered":"How to complain"},"content":{"rendered":"<p>In the first instance, please email&nbsp;<a href=\"mailto:complaints@societyofauthors.org\"><strong>complaints@societyofauthors.org<\/strong><\/a>&nbsp;or write to the relevant head of team with details of the full nature of your complaint, as soon as possible.<\/p><p>In your email\/letter to us, please provide to us the following information:<\/p><ul class=\"wp-block-list\"><li>Your full name.<\/li>\n\n<li>Your SoA ID if you are a member. <\/li>\n\n<li>For non-members: details of your connection with the SoA, including any relevant dates.<\/li>\n\n<li>What has gone wrong and how you think we can put it right.<\/li><\/ul><p>We may ask for supporting material at a later stage in order to fully understand the situation or issue.<\/p><p>Please note that we can only deal with complaints in relation to interactions that occur during SoA business activities.<\/p><p>Please let us know if you need any extra support when we contact you, for example, a larger font size.<\/p><p>If you have questions about this complaints procedure, please <a href=\"mailto:info@societyofauthors.org\">email us.<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>What to do if you have a complaint relating to your interactions with the SoA.<\/p>\n","protected":false},"author":132,"featured_media":0,"parent":124534,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"ep_exclude_from_search":false,"footnotes":""},"categories":[839],"tags":[],"content-control":[],"ppma_author":[769],"class_list":["post-126198","page","type-page","status-publish","hentry","category-complaints"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - 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