Cancellation, purchasing and refund policies

All tickets to our events are transferable to other members. A member who cannot attend an event cannot transfer their ticket to a non-member, only a member. A member cannot buy a member-price ticket on behalf of a non-member, even one living at the same address.

Please note: We are following guidance from the Government and Public Health England with regards to public events and gatherings. Please read our cancellation and refund policy in light of coronavirus here – we will continue to keep this updated.

Cancellation by the purchaser

Cancellation by the purchaser for events held at the SoA and events where the member ticket price is less than £15:

  • Full refund if the purchaser cancels before the event.

Cancellation by the purchaser for external events where the member ticket price is more than £15:

  • If the event sells out and the SoA can sell the ticket to another member before the event: full refund.
  • If cancellation is more than 30 days before event: 80% refund.
  • If cancellation is between 14 and 30 days before event: 50% refund.
  • If cancellation is fewer than 14 days before event: no refund.

Cancellation by the SoA

In the event that the SoA has to cancel for any reason:

  • The purchaser will receive a full refund.

In the event that the SoA has to postpone for any reason and the delegate is unable or unwilling to attend on the rescheduled date:

  • The purchaser will receive a full refund.

If you have any queries, please contact our Events Manager, Sophia Jackson.