Cancellation, purchasing and refund policies

All tickets to our events are transferable to other members. A member who cannot attend an event cannot transfer their ticket to a non-member, only a member. A member cannot buy a member-price ticket on behalf of a non-member, even one living at the same address.

Cancellation by the purchaser

Cancellation by the purchaser for events held at the SoA and events where the member ticket price is less than £15:

>> Full refund if the purchaser cancels before the event.

Cancellation by the purchaser for external events where the member ticket price is more than £15:

>> If the event sells out and the SoA can sell the ticket to another member before the event: full refund.

>> If cancellation is more than 30 days before event: 80% refund.

>> If cancellation is between 14 and 30 days before event: 50% refund.

>> If cancellation is fewer than 14 days before event: no refund.

Cancellation by the SoA

In the event that the SoA has to cancel for any reason:

>> The purchaser will receive a full refund.

In the event that the SoA has to postpone for any reason and the delegate is unable or unwilling to attend on the rescheduled date:

>> The purchaser will receive a full refund.

If you have any queries, please contact our Events Manager, Poppy Rosenberg.